Operations Specialist

Operations Specialist

At Forte, all of our roles exist to provide high quality support services to our awesome clients and their businesses. We believe in working with clients that are on a high-growth track and are doing fun, impactful work. To succeed in this role, you must be ready to work with many different types of people, and regularly juggle a number of high-priority tasks. You'll do some internal work with operations and project management, but the majority of your time will be spent supporting our clients.

As an Operations Specialist, you will use your experience and Forte tools to dig into clients' businesses to identify, implement, and optimize processes. You'll get in the weeds with clients to see how they do things and thoughtfully recommend and execute transitions to better systems. You'll often serve as a primary point of contact between clients and the Forte team.

You should be a good coach, and have strong experience implementing new business operations platforms--communication, project management, CRMs, and more--to bring clarity and value both to our clients and internal to Forte's operation.

Right off the bat, we want you to...

• Meet your coworkers and learn about our workflow.
• Get an introduction to our current clients and the projects we are working on for them.
• Start assisting the internal team with current projects while you get a feel for how we operate.
• Have weekly one-on-ones with your manager to make sure things are going smoothly.

Once you've got the hang of that, you'll...

• Take on and manage a few different client accounts.
• Continue assisting your coworkers with project management and operations for their client accounts.
• Continue to grow and develop your own skills as you take on more responsibility.

Must have

• Solid project management skills and experience
• Excellent problem-solving skills
• Ability to take ideas and turn them into actionable steps
• Proficiency (or ability to build proficiency) in standard software platforms like ClickUp, Trello, etc.
• Flexibility and ability to work in a fast-paced environment
• Ability to look at things creatively, and from multiple perspectives
• Strong communication skills, both verbal and written
• Strong time management skills
• Confidence -- we need someone who works well under pressure, and is willing to hold others accountable
• Strong attention to detail

Nice to have

• Experience as an operations manager or director
• Experience as a business analyst
• Experience as an entrepreneur
• MBA is a plus

Compensation

• $48-$64k annually, depending on experience
• PTO
• Health, Dental, and Vision Insurance

The Application Process

If this sounds like fun, we'd love to hear from you.

Here's what to expect:

1. You apply at the link below.
2. If your resume looks like a good fit, you'll get a call from Emily over in HR. She'll ask some follow up questions about your work experience and your goals for the future.
3. Next you'll meet with the hiring manager and one or two other members of the team (this is usually done via Zoom). Together you'll go over your work history, and discuss in detail what you bring to the table.
4. You may be asked to meet with us for a third, more focused interview, or we may skip straight to an offer it just depends on the number of candidates we have and how things are going.
5. Once you accept an offer, you'll put in your notice at your current employer, and Emily will reach out to set up your orientation and get you on-boarded.
6. Before you know it, your first day will be here! You'll meet the team, get a tour of the office, and get started learning the ropes.

Current Openings for Operations Specialist Jobs at Phillip Ashley Chocolates