Social Media Coordinator

PAC Social Media Coordinator

Job Summary

This person will oversee all our social media channels, create high quality content, and respond to customer inquiries.

Duties and Responsibilities

• Reports to Customer Experience Manager
• Manages all PAC social media accounts
• Creates and posts high-quality content -- photos, videos, and copy
• Engages with followers and respond to comments and DMs in the PA voice
• Works as part of the Customer Experience team by responding to calls, emails, and Podium messages
• Communicates with contractors for needed graphics/marketing materials needed for email campaigns, etc

Requirements and Qualifications

• Flexible -- willing to work some nights and weekends
• Good photography skills (nothing fancy, but should be comfortable with a smartphone camera)
• Outstanding customer service skills
• Ability to remain calm and kind, even with tough customers and situations
• Willingness to go the extra miles to make the customer happy
• *Attention to detail*
• Excellent communication skills -- clear and friendly in person, on the phone, and via email/text
• Openness and willingness to learn
• Ability to collaborate and work well with a team
• Hustle -- we get a LOT of orders and talk to a LOT of customers each day, and we need someone who can keep up!

Current Openings for Social Media Coordinator Jobs at Phillip Ashley Chocolates